Maintenance Plan

Project Proposal: ServiceM8 API Integration and Web Application Development

Overview: The proposed project involves the development of a robust web application with a focus on integrating the ServiceM8 API and ensuring user-friendly functionalities. Our primary objectives include creating a seamless calendar interface and a secure payment workflow to facilitate easy user interactions and transactions.

Timeline:

• Development Phase: Approximately 3 weeks, dedicated to building the core functionalities of the application.
• Testing and Audit Phase: 2 weeks, focused on rigorous testing and auditing of the application to ensure reliability and efficiency plus buffer room for issues.

Key Components:

1. ServiceM8 API Integration: To ensure a bulletproof integration that enhances the application's performance and reliability.
2. User-Friendly Calendar: A primary feature to enable efficient scheduling and user interaction.
3. Secure Payment Workflow: Incorporating robust security measures for transaction processes, handled by Stripe for payment processing.

Deployment:

• The application will be designed to operate seamlessly on a local machine before serverless deployment.
• Requires a designated section (div or section) on the web page for code injection post-deployment.
• Martin's involvement in deployment is assumed straightforward, and costs for his services are not included in this proposal.

Hosting Fees:

• Hosting is free for up to 100,000 requests per day.
• Beyond this threshold, a nominal fee of £5 per month will be applicable to increase the limit to 10 million requests per day. This ensures cost-effectiveness for high-traffic scenarios.

Authentication and Email Integration:

• Authentication will be managed through Auth0, free for up to 7,500 users.
• Integration with your Microsoft email server is planned, ensuring a professional representation of your business in all communications.

UI Design and User Experience:

• Guided UI Experience: The application is designed with a user-centric approach, providing a guided user interface (UI). This design strategy focuses on gradually gathering information from the user, preventing the overwhelm that can occur when presented with too much information at once. This enhances user engagement and simplifies the user journey within the application.
• Logic Consistency: The UI logic and flow are consistent with the structure outlined in Duncan's Flowchart. This ensures that the application remains intuitive and easy to navigate, in line with the predefined user interaction models.
• Historical Customer Handling: Plans are underway to develop a specialized handling mechanism for historical customers. This feature is to be determined (TBD) and will focus on integrating past customer data seamlessly into the user experience.
• Two-Stage Form Process:
  1. Initial Stage: The first stage involves collecting minimal information necessary to facilitate the payment process. This approach ensures a quick and efficient transaction for the user.
  2. Secondary Stage: Once the user is engaged and the payment is processed, the second stage of the form will collect the majority of the required information. This staged approach aids in user retention and reduces initial friction during the onboarding process.

Cost Estimation:

• Total Labor Cost: £4,000
• Stripe Transaction Fees: 1.5% + 20p per transaction.
• Auth0: Free for up to 7,500 users; additional charges may apply beyond this user limit.
• Additional costs may apply for hosting services beyond the specified free request limit.

Conclusion: This proposal outlines a comprehensive approach to developing a high-quality web application tailored to your requirements. We are committed to delivering a product that not only meets but exceeds your expectations in functionality, security, and user experience.

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Introduction